Consumer Health Data Privacy Policy

Separate and distinct from our general Privacy Policy.

Effective date: June 17, 2026

Operated by: Meno-IQ, LLC d/b/a KnowMeno ("KnowMeno," "we," "us," "our")

Contact for health-data requests: support@knowmeno.com · Meno-IQ, LLC, Data Protection Officer, 2541 N Dale Mabry Hwy, 235, Tampa, FL 33607, United States

This is a standalone Consumer Health Data Privacy Policy, separate and distinct from our general Privacy Policy. It exists to comply with Washington's My Health My Data Act (MHMDA) and similar consumer-health-data laws, and it is linked directly from our homepage. Where this policy and our general Privacy Policy differ as to consumer health data, this policy controls.

1. Who and what this covers

This policy covers the "consumer health data" KnowMeno collects from people who use the app. It does not cover data already governed by HIPAA (which does not apply to KnowMeno) or other categories the law exempts.

2. What "consumer health data" means here

Information that is linked or reasonably linkable to you and that identifies your past, present, or future physical or mental health status — including the symptoms, measurements, and inferences you track in KnowMeno.

3. The consumer health data we collect

Symptoms you log (for example: hot flashes, sleep disruption, mood changes, joint pain, and others), along with the severity, frequency, dates, and notes you add.
Menstrual cycle and period information you enter.
Menopause-stage information and the answers you give in the in-app questionnaire.
Scores and insights we generate from your entries (for example, your Menopause Score and your symptom report).
If you choose to connect a wearable device: biometric data from that device, which may include sleep, heart rate, heart-rate variability, resting heart rate, and skin-temperature data.
Account information (such as your name and email) to the extent it is linked to the data above.

4. Where we get it (sources)

Directly from you, when you enter information into the app.
From wearable devices you choose to connect, through our wearable-integration provider.

5. Why we collect and use it (purposes)

To provide the tracking and reporting features you signed up for — recording your entries, showing your patterns over time, and generating your Menopause Score and symptom report.
To create the report you can share with your healthcare provider.
To let you review, edit, export, and delete your own data.
To maintain, secure, and troubleshoot the service.

We do not sell your identifiable consumer health data, and we do not use your identifiable consumer health data for advertising or to target ads to you. We may create and use de-identified and aggregated data, as described at the end of Section 6.

6. The consumer health data we share, and with whom

We share consumer health data only with service providers ("processors") that help us run KnowMeno, and only as needed for the purposes above. We require these providers to handle the data consistently with this policy.

The categories of providers, and the specific companies in each, are:

Cloud hosting and database — Supabase / Lovable Cloud. Stores your account and the health data you enter.
AI report generation — Google (Gemini). Processes your symptom entries to generate your report and insights.
Wearable data integration — Junction (only for users who connect a device). Transmits biometric data from your connected wearable.
Payment processing — Stripe. Receives account and billing information to manage your subscription. (Stripe does not receive your symptom entries.)
Email delivery — Resend. Sends account and service emails.
Product analytics — PostHog. Receives a limited set of product-usage events (for example, subscription and wearable-connection events) linked to your account, to help us understand how the app is used. Automatic event capture is turned off and health-related values are removed before any event is sent, so PostHog does not receive your symptom entries. Runs only after you have given consent.
Error monitoring — Sentry. Receives technical error reports that help us find and fix problems. Personal identifiers and health-related data are removed before reports are sent. Runs only after you have given consent.

We do not sell your identifiable consumer health data, and we do not share your identifiable consumer health data for cross-context behavioral advertising.

De-identified and aggregated data. We may create de-identified and aggregated information — combined information about groups of users, with direct and indirect identifiers removed, that cannot reasonably be used to identify you or any individual. We may use, share, disclose, and sell this de-identified, aggregated information for research, product-improvement, and commercial purposes. When we do, we maintain reasonable measures to prevent re-identification, we publicly commit not to attempt to re-identify it, and we require by contract that anyone we share or sell it to is likewise prohibited from attempting to re-identify it or link it to any individual.

7. Affiliates

We do not share your consumer health data with affiliates.

8. Your rights

You can:

Confirm and access — ask whether we are collecting, sharing, or selling your consumer health data, and get a copy of it.
Withdraw consent — withdraw your consent to our collection and sharing of your consumer health data.
Delete — ask us to delete your consumer health data.

To make a request, contact us at support@knowmeno.com. We will respond within 45 days; if we need more time, we will tell you. If we deny a request, we will explain why and you may appeal by contacting support@knowmeno.com. If we deny the appeal, you may submit a complaint to the Washington State Attorney General at https://www.atg.wa.gov/file-complaint. You will not be discriminated against for exercising these rights.

9. How we ask for your consent

Before we collect your consumer health data, we ask for your clear, opt-in consent through a separate request that is not bundled into our general Terms of Use. That request tells you what we collect, why, who we share it with, and how to withdraw. You can withdraw consent at any time (see Section 8); withdrawing stops future collection and sharing, though it does not undo processing that already happened.

10. Security and retention

We use reasonable administrative and technical safeguards to protect your consumer health data and limit access to those who need it to provide the service. We keep it while your account is active or as needed to provide the service, and we delete it on request.

11. Changes to this policy

If we want to collect, use, or share consumer health data for a new purpose not described here, we will update this policy and obtain your consent before that new use, as required.

12. Contact

Meno-IQ, LLC d/b/a KnowMeno
Data Protection Officer
2541 N Dale Mabry Hwy, 235
Tampa, FL 33607
United States
support@knowmeno.com